 |
FREQUENTLY ASKED QUESTIONS
ORDER QUESTIONS:
Why should I provide my real e-mail and phone number when I order? I don’t want spam.
We guarantee all of the information you provide us with is kept private. We often get customers who give us false phone numbers or false e-mail addresses and customer service is put in a difficult situation if we need to contact you in regard to your order. If you don’t provide the correct e-mail or phone number, we’ll have no way of contacting you if your credit card information was inaccurate or if an item you ordered is on backorder. You’ll also never receive your automatic e-mail confirmation, which means you’ll have no record of your order. So please, make it easier for everyone and provide us with your accurate information, and don’t worry about spam!
Why didn’t I receive an e-mail confirmation when I made my order?
If you did not receive an e-mail once your order was completed, check your spam folder. It is possible your settings are too high for the automatic e-mail response. If the e-mail isn’t in your spam folder please give Lee or Bobby a call at customer service a call at 1-213-596-5995.
How will I know if my order has been shipped or not?
As soon as your item has been shipped out from our warehouse you will receive an e-mail from us.
I placed an order, can I cancel it? What about returning or exchanging items?
For more information regarding canceling, exchanging, or returning orders please see our Return Policy Page . Please note that it takes 3-5 days for us to review your returned items and for your bank account to be fully credited. You will receive an e-mail when your account has been credited. You can not exchange for another item.
I put the wrong shipping address, or made a mistake on my order, can you change it?
After you received your order confirmation e-mail and you noticed you have made a mistake with your order, please call Lee or Bobby at 1-213-596-5995. If after hours please leave a clear detailed message with your name, phone number, and your order number if available.
How long does it take to receive my order?
Remember , most items are handcrafted or detailed by artisans. Orders will ship up to 10 days from confirmation date. Special orders or private label items could take up to 14 days.
Every time I put a second item in my shopping cart the first item disappears?
This problem occurs very rarely. This is an issue with the particular web browser you are using. Please call us at 1-213-596-5995 / 1-610-579-3888 and we will gladly take your order over the phone.
Why am I being charged Sales Tax?
It is required by state law that internet retailers collect sales tax from the customer, based on the state that they are shipping to. We are based is based in PA, thus we must charge the applicable sales tax for any purchases that are shipped to PA. State.
|
